SG Toto Chartist — Support

Frequently asked questions

What does the app do?

SG Toto Chartist analyses publicly published historical lottery draw results. It provides frequency counts, gap and pattern statistics, charts, and illustrative number combinations.

It can also read a TOTO ticket you already hold: the Scan Ticket tab photographs the ticket, extracts the printed numbers on your device, and checks them against the draw history. The photo is never uploaded and is deleted immediately.

It is a statistics, charting and reference tool for information and entertainment purposes only. It is not a gambling application, it is not affiliated with any lottery operator, and it cannot predict future results. Every combination has the same chance in every draw, and past results do not influence future results.

I subscribed but the premium features are still locked

Open the app and tap Restore Purchases in the subscription screen. This re-syncs your subscription with the App Store.

If it still does not unlock, make sure:

• your device is signed in to the App Store with the same Apple Account you used to subscribe;
• you have an active internet connection;
• you have not cancelled the subscription.

If the problem continues, email us with the date of purchase and we will investigate.

How do I manage, change or cancel my subscription?

Subscriptions are managed by Apple, not by the app.

• Open Settings on your device, tap your name, then Subscriptions.
• Select SG Toto Chartist and choose the change you want.

Cancelling stops the next renewal. You keep access until the end of the period you have already paid for.

How do I request a refund?

Refunds are handled entirely by Apple. The developer cannot issue refunds.

Request one at reportaproblem.apple.com, or see Apple’s guidance at support.apple.com.

Where does the draw data come from?

Draw results are retrieved from publicly published sources. A cached copy is stored on your device so charts load quickly and work offline. Use the refresh action in the app to fetch the latest results.

The app shows no results, or the data looks out of date

• Check your internet connection and pull to refresh.
• If the data still does not update, the upstream public source may be temporarily unavailable. Try again later.

What do the account and password fields do?

There are none. The app requires no account, no registration and no sign-in. All features are available without creating anything.

How does ticket scanning work, and what happens to the photo?

The Scan Ticket tab reads the numbers printed on a TOTO ticket you already hold, so you can compare them with published draw results. The camera is used only for that, and only when you tap Scan ticket.

The photo is read on your device by on-device text recognition and is deleted as soon as the numbers have been extracted. It is never uploaded, the developer has no server that could receive it, and no copy is kept in the app or in your photo library. If the app cannot read a ticket cleanly, you can correct the numbers on screen — the printed ticket is always the source of truth.

Because nothing leaves the device, ticket scanning collects no data and does not change what the app stores. If you decline camera access, only this feature is unavailable.

How is my data handled?

The app has no user accounts and the developer does not operate a server storing your personal data. Preferences and cached draw data are stored on your device only. Subscription processing is handled by Apple and RevenueCat.

See the full Privacy Policy for details.

Responsible play

The app is intended for adults aged 18 and over. Gambling should be a leisure activity — never a way to make money or to recover losses.

If you or someone you know is struggling with gambling, support is available from the National Council on Problem Gambling (Singapore) at ncpg.org.sg, or from Gambling Therapy worldwide at gamblingtherapy.org.